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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A popup will appear. It comprises comprehensive information about all the operations that you can perform on the page in question. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of video tutorials demonstrating how to use our hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you are looking for, have a glimpse at our extensive Frequently Asked Questions section, which includes questions asked by actual customers and provides practical solutions. We regulary update our Frequently Asked Questions section with new entries in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can touch base with our excellent team of customer service technicians available 24/7/365 and ready to help you with any question. Each trouble ticket you send will be replied to within sixty minutes (the average response time is approximately 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 320981

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com